legal

 

  • All reservation requests must be submitted in writing.
  • Any alterations or cancellations must be submitted in writing.
  • No guests under the age of 18 years, unless the whole farmhouse is booked.
  • Rates are subject to change without notification.
  • Bartholomeus Klip is a non-smoking establishment.
  • Tour guides are accommodated at a tour guide rate.
  • No third person sharing in rooms.

RESERVATIONS MADE DIRECT BY AN INDIVIDUAL

  1. All reservation requests must be made in writing, and any alterations or cancellations must be submitted in writing.
  2. Telephonic reservations will be taken, but these must be followed up with a written request. Telephonic and email reservations will be held for 7 days without a written follow up. In the case of bookings made at shorter notice (i.e. less than 7 days), telephonic and email bookings will only be held for 24 hours.
  3. Upon receipt of a written reservation request Bartholomeus Klip will issue a "Reservation Acknowledgement" detailing all the relevant details, rate, deposit, due date, etc
  4. Reservations are confirmed upon receipt of deposit (full accommodation payment), or a signed copy of the reservation sheet providing credit card details, authorising us to make the necessary payments.
  5. Reservations are released automatically if deposits are not received by date required.
  6. Reservations made at shorter notice must be confirmed within 24 hours by payment or credit card details.
  7. Should the reservation be cancelled, the deposit is refundable if the cancellation is effected more than 30 days prior to the arrival date.
  8. Reservations cancelled between 30-21 days prior to arrival will incur a cancellation fee of 25% of deposit paid.
  9. Reservations cancelled between 21-14 days prior to arrival will incur a cancellation fee of 50% of deposit paid.
  10. Reservations cancelled within 14-7 days of arrival will incur a cancellation fee of 75% of deposit paid.
  11. Reservations cancelled within 7 days of arrival will incur a cancellation fee of 100% of deposit paid.
  12. All refunds are subject to a 15% administration fee.

RESERVATIONS MADE VIA A TRAVEL AGENT/TOUR OPERATOR

  1. All reservation requests must be made in writing, and any alterations or cancellations must be submitted in writing.
  2. Telephonic reservations will be taken but these must be followed up. In the case of bookings made at shorter notice (i.e. less than 7 days), telephonic bookings will only be held for 24 hours.
  3. Upon receipt of a written reservation request Bartholomeus Klip will issue a "Reservation Acknowledgement" detailing all the relevant details, rate, deposit, due date etc
  4. Pre-payment of accommodation is required 30 days prior to arrival date. Should pre payment not be made 30 days prior to arrival, the reservation may be released automatically and without any prior notification.
  5. Reservations are confirmed upon receipt of deposit (full accommodation payment), or credit card details authorising us to make the necessary payments. Reservations may be released automatically if deposits are not received by date required.
  6. Reservations made at shorter notice must be confirmed within 24 hours by payment or credit card details.
  7. Should the reservation be cancelled, the deposit is refundable if the cancellation is effected more than 30 days prior to the arrival date.
  8. Reservations cancelled between 30-21 days prior to arrival will incur a cancellation fee of 25% of paid deposit.
  9. Reservations cancelled between 21-14 days prior to arrival will incur a cancellation fee of 50% of deposit paid.
  10. Reservations cancelled within 14-7 days of arrival will incur a cancellation fee of 75% of deposit paid.
  11. Reservations cancelled within 7 days of arrival will incur a cancellation fee of 100% of deposit paid.
  12. All refunds are subject to a 15% administration fee.
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